Standard carrier is UPS. Click here to check time in transit.
All orders with a firm ship date must be shipped via UPS.
We ship from 53222, Milwaukee, WI
Orders weighing less than 1 pound may be shipped via USPS First Class Mail, which adds an extra day to production time.
FedEx adds at least one extra day to production time. Due to unreliable pickup service in our area, we cannot guarantee ship dates via FedEx.
Exquisite Images is not responsible for carrier delays.
Factory reserves the right to ship and bill 2% over/under. Does not apply to items with personalization.
Shipping Charges
Shipping and handling charges are determined and charged to the provided credit card at the time of shipment.
We do not provide shipping quotes, only estimates. Actual shipping charges may be greater than provided estimates due to carrier and packaging fluctuations.
We cannot anticipate carton size and weight in advance on all orders.
Listed carton size is subject to change without notice based on availability.
Master carton charges are included in shipping and handling charges.
Chargebacks to our UPS, Fedex, or LTL accounts for address corrections, undeliverable addresses, address changes, residential addresses, limited access deliveries, inside deliveries, or other charges, will be invoiced.
3rd Party Shipments
UPS 3rd party shipments incur a $6.25 (G) fee.
Fedex 3rd party shipments incur a $9.50 (G) fee. Note that FedEx adds at least one extra day to production time. Due to unreliable pickup service in our area, we cannot guarantee ship dates via FedEx.
Include the billing account zip code on your PO in addition to the shipper account number.
Master carton charges apply on 3rd party shipments, $6.25 (G) per carton for handling and packaging materials.
Chargebacks to our UPS, Fedex, or LTL accounts for address corrections, undeliverable addresses, address changes, residential addresses, limited access deliveries, inside deliveries, or other charges, will be invoiced.
Drop Shipping & Fulfillment
Names and addresses must be provided in Excel per our specifications.
Please allow at least 3 business days for address verification after submitting spreadsheet.
Tracking information will be provided approximately 24 hours after shipment.
Drop ship charge of $10.00 (C) per address includes packaging for most items under 5 pounds. The first address is included. Does not apply to name badges, see below for details.
Carrier freight charges are additional.
Returns and reshipments will incur a $25 (C) charge plus applicable carrier freight charges.
Name Badge Drop Shipping
Name badge drop shipments are $9.50 (G) per address for USPS First Class mail, with tracking. This cost includes postage.
Name badge drop shipments are $6.25 (G) per address on a 3rd party UPS account.
International Shipments
UPS, FedEx or DHL account number required for shipping, duties and customs charges.
Client must establish declared value for waybill and include that information on the PO. If no declared value is listed, catalog pricing will be used.
Any duties, taxes, or other fees charged back to us will be billed to the client.
A minimum charge of $40 (G) is required for document preparation.
Exquisite Images is not responsible for carrier or customs delays.
Exquisite Images does not provide international freight estimates.
Claims
Orders should be inspected upon receipt and any damages must be reported to Customer Service within 10 business days of receipt.
Photos of damaged products and shipping cartons must be provided with a written damage claim.
Please include a written description of the issue and what remedy is desired.
We will accommodate all reasonable requests for replacement goods to the best of our ability.
Any notification of damage beyond 10 business days will not be accepted.
If product is shipped on a 3rd party account, freight claims must be initiated by the 3rd party account holder.
In every instance, it is essential that all original shipping cartons, packing materials, and damaged product(s) be retained by recipient until claim is settled.
Exquisite Images is not responsible for claims if any reshipment has occurred.
