Standard carrier is UPS. Click here to check time in transit.
All orders with a firm ship date must be shipped via UPS.
We ship from 53186, Waukesha, WI
FedEx adds at least one extra day to production time. Due to unreliable pickup service in our area, we cannot guarantee ship dates via FedEx.
Exquisite Images is not responsible for carrier delays and will not replace orders at our expense that do not deliver within the standard delivery time quoted by the carrier.
Factory reserves the right to ship and bill 2% over/under. Does not apply to items with personalization.
Customer-provided shipping labels are accepted on domestic orders, 3rd party handling and master carton fees apply. Labels must be provided 48 hours prior to shipment. Use carton weight and dimensions as shown for each product under the Delivery tab on the website.
Shipping Charges
We do not provide shipping quotes, only estimates. Actual shipping charges may be greater than provided estimates due to carrier and packaging fluctuations.
We cannot anticipate carton size and weight in advance on all orders.
Listed carton size is subject to change without notice based on availability.
Master carton charges apply and will be quoted with shipping and handling charges.
Chargebacks to our UPS, Fedex, or LTL accounts for address corrections, undeliverable addresses, address changes, residential addresses, limited access deliveries, inside deliveries, or other charges, will be invoiced.
3rd Party Shipments
UPS 3rd party shipments incur a $6.25 (G) fee plus any applicable carton charges.
Fedex 3rd party shipments incur a $9.50 (G) fee plus any applicable carton charges. Note that FedEx adds at least one extra day to production time. Due to unreliable pickup service in our area, we cannot guarantee ship dates via FedEx. Ship via UPS if your order requires a firm ship date.
DHL 3rd party shipments incur a $9.50 (G) fee plus any applicable carton charges. Shipping labels must be provided to the factory via email. Our shipping department will schedule the pickup.
Include the billing account zip code on your PO in addition to the shipper account number.
Master carton charges apply on 3rd party shipments, $6.25 (G) per carton for handling and packaging materials.
Chargebacks to our UPS, Fedex,DHL, or LTL accounts for address corrections, undeliverable addresses, address changes, residential addresses, limited access deliveries, inside deliveries, or other charges, will be invoiced.
Drop Shipping & Fulfillment
Names and addresses must be provided in Excel per our specifications.
Please allow at least 3 business days for address verification after submitting spreadsheet.
Formatting drop ship lists that don't meet our formatting requirements: $75/hour, 2 hour minimum, adds 1 day to production time.
Tracking information will be provided approximately 24 hours after shipment.
Drop ship charge of $10.00 (C) per address includes packaging for most items under 5 pounds. The first address is included.
For individual name badge drop shipments, see below.
Carrier freight charges are additional.
Returns and optional reshipments will incur a $25 (C) charge plus applicable carrier return charges. Optional reshipment freight charges are additional.
Returns
Returned shipments will incur a $25 (C) charge plus applicable carrier return charges. Optional reshipment freight charges are additional.
Reshipments will be processed upon receipt of a PO.
Returned shipments will be held for no more than 30 days.
Name Badge Drop Shipping
USPS Ground Advantage: Click here for flat rate shipping on name badges under 15 units.
UPS drop shipment charge: $10.00 (C) per address plus carrier freight charges.
3rd party drop shipments: $6.25 (G) per address on a 3rd party UPS account, $9.25 (G) per address on a Fedex account.
UPS is strongly recommended for all time-sensitive orders. Exquisite Images is not responsible for carrier delays, damages or lost parcels.
International Shipments
All 3rd party international shipments require a Tax ID# and recipient phone number.
UPS, FedEx or DHL account number required for shipping, duties and customs charges.
Client must establish declared value for waybill and include that information on the PO. If no declared value is listed, catalog pricing will be used.
Any duties, taxes, or other fees charged back to us will be billed to the client.
A minimum charge of $40 (G) is required for document preparation.
Exquisite Images is not responsible for carrier or customs delays.
Exquisite Images does not provide international freight estimates.
Please allow extra time for customs clearance and carrier delays on all international shipments.
