Order entry and proofs typically take 1 to 2 business days. Once you approve your proof and complete payment or credit approval, we work to our 5-day production SLA, well ahead of the 7 to 10 days common elsewhere in the industry. Exact production time varies by product and will be confirmed from your account manager. SLA agreements are made on an individual basis with POD customers and can be as low as 1 day.
Yes, subject to availability. Rush orders must be submitted before 10:00am Central Time to receive a proof that day, and proof approval/payment is typically needed within 4 hours to stay on schedule. Rush charges apply (15%, $100 minimum). Contact customer service to confirm rush availability for your order.
Production timing starts after your proof is approved and payment or credit is confirmed, not from when you first place the order. Delays in approving proofs or completing payment will push back your ship date.
Minimums vary by product and are shown on each item's product page. Contact customer service if you don't see a minimum listed or need a quote below the standard break.
Standard catalog quantity pricing is shown on each product page. For custom quantities, contact customer service for a quote.
We accept vector files that were created in Adobe Illustrator: .ai, .eps, or .pdf. Artwork should be embedded (not linked/placed) and sized to fit the stated imprint area.
We can typically clean up art that isn’t print-ready. Art charges apply at $60/hour with a $30 minimum if artwork needs modification to meet requirements; customer service will let you know before any charges are incurred.
The first two proofs are free. Additional proofs are $18 each. All edits must be requested in writing and reproofed for approval.
Full-color UV direct print, dye sublimation, and laser etching, all in-house. See our Decoration Methods page for details on each.
We offer PMS color matching for a $50 charge per order, for the closest possible match. Exact matches aren't guaranteed even with a PMS charge on the order; request a spec sample if color accuracy is critical, since color claims are otherwise resolved at the customer's expense.
We ship from Waukesha, WI, via UPS as our standard carrier, reaching most US zip codes in an estimated 2 to 3 days via standard ground. Orders with a firm ship date must ship UPS; FedEx typically adds at least one extra day.
Yes, we offer drop shipping to end customers. Send names and addresses using a provided template or collaborative interface. Please allow at least 3 business days for address verification after submitting your list. A $10 drop ship charge applies per address (the first address is included), plus carrier freight and master carton charges.
Yes, with some requirements: a Tax ID number and recipient phone number are required for all third-party international shipments, along with a UPS, FedEx, or DHL account number for duties and customs. A $40 minimum document-prep charge applies, and customs/carrier delays should be expected.
Ship via UPS. We can't guarantee ship dates on FedEx due to regional pickup reliability, and we're not responsible for carrier delays on either.
We sell through industry-registered distributors in the promotional products industry (SAGE# 68185, ASI# 52696) and through our POD/wholesale fulfillment partnerships.
Yes, request a sample directly on our site.
All orders can be placed online.