Claims

• Orders should be inspected upon receipt and any damages must be reported to Customer Service within 10 business days of receipt.
• Photos of damaged products and shipping cartons must be provided with a written damage claim.
• Please include a written description of the issue and what remedy is desired.  
• We will accommodate all reasonable requests for replacement goods to the best of our ability.
• Any notification of damage beyond 10 business days will not be accepted.
• If product is shipped on a 3rd party account, freight claims must be initiated by the 3rd party account holder.
• In every instance, it is essential that all original shipping cartons, packing materials, and damaged product(s) be retained by recipient until claim is settled.
• Exquisite Images is not responsible for claims if any reshipment has occurred.